Refund and Return Policy for COMETSORA

Effective Date: March 31, 2025

At COMETSORA, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and simple refund and return policy. Please review the following terms to understand how returns and refunds are processed.

1. Returns

You can return most items purchased from COMETSORA within 30 days of delivery for a full refund or exchange, provided they meet the following conditions:

  • Eligibility for Return: The product must be unused, unopened, and in its original packaging.

  • Condition: The product must be in resalable condition. If the item has been opened or used, it may not be eligible for return unless defective or damaged upon arrival.

  • Proof of Purchase: A receipt or order confirmation is required to process the return.

To initiate a return, please contact our customer support team at contact@cometsora.xyz or call us at 510-835-6224. We will guide you through the return process.

2. Refunds

Once we receive your returned item and verify that it meets the return conditions, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note:

  • Shipping Fees: Shipping charges are non-refundable, and the cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.

  • Partial Refunds: If the returned product is opened or used, we may issue a partial refund depending on its condition.

3. Defective or Damaged Products

If your product arrives defective or damaged, please contact us immediately. We will arrange for a return, replacement, or full refund at no additional cost to you. We may require a photo or video of the damaged product to process your claim.

4. Non-Returnable Items

For health and safety reasons, certain items may not be eligible for return, including but not limited to:

  • Opened pet food products.

  • Personalized or custom items.

  • Perishable goods.

5. Exchanges

If you would like to exchange a product for another size, color, or variation, you may return the original product and place a new order. Please note that the exchange will follow the same return policy and refund terms.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible. We can cancel orders before they are shipped, but once the order has been processed and shipped, we cannot guarantee cancellation. In such cases, you may initiate a return once you receive the item.

7. How to Contact Us for Returns or Refunds

If you have any questions regarding returns, exchanges, or refunds, please do not hesitate to reach out to our customer service team:

COMETSORA
3183 Green Avenue, California, Oakland, United States
Phone: 510-835-6224
Email: contact@cometsora.xyz

We are here to ensure that your shopping experience is hassle-free, and we will do our best to assist you with any concerns you may have.

8. Policy Changes

COMETSORA reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on our website, with the updated effective date. Please review this policy regularly for any updates.

By purchasing from COMETSORA, you acknowledge and agree to the terms of this Refund and Return Policy. Thank you for choosing us for your pet food needs!