Sales Policy for COMETSORA
Effective Date: March 31, 2025
Welcome to COMETSORA! We are committed to providing you with high-quality pet food products. Please read the following Sales Policy to understand how we conduct business with our customers and the terms and conditions that apply to your purchases.
1. Ordering Process
When you place an order through our website, https://cometsora.xyz/, you agree to purchase products in accordance with this Sales Policy. All orders are subject to availability and confirmation of the order price.
Order Confirmation: After you place an order, you will receive an order confirmation email. This is not an acceptance of your order. The acceptance of your order will occur when your order is shipped.
Payment: All orders must be paid in full before processing. We accept various forms of payment, including credit/debit cards and other secure payment methods available on our website. By providing your payment information, you confirm that it is accurate and that you have the authorization to use the payment method.
2. Pricing
All prices listed on our website are in USD and are subject to change without notice. Prices are displayed excluding taxes and shipping charges, which will be calculated at checkout.
Sales Tax: Depending on your location, sales tax may apply to your order and will be added at checkout.
Shipping Costs: Shipping fees are not included in the product price and will be calculated at checkout based on your shipping address and selected shipping method.
3. Product Availability
While we strive to ensure that all products on our website are available, inventory may vary. If an item you have ordered is out of stock or unavailable, we will notify you as soon as possible and offer the option to either backorder the product or receive a full refund.
4. Shipping and Delivery
Processing Time: All orders are processed within 1-2 business days, excluding weekends and holidays. Shipping times may vary depending on the destination and the shipping method selected at checkout.
Shipping Methods: We offer various shipping methods, including standard and expedited shipping. Shipping costs will be displayed at checkout.
Delivery Time: Estimated delivery times depend on the shipping method chosen and the destination address. Please note that delivery times are estimates and can be affected by external factors such as weather conditions, customs delays, or carrier issues.
Tracking: Once your order has shipped, you will receive a tracking number to monitor your shipment.
5. International Orders
At this time, we only ship to the United States. For any international shipping inquiries, please contact our customer support team for assistance.
6. Order Modifications and Cancellations
Modifications: If you need to modify your order (e.g., change the shipping address or product), please contact us as soon as possible. We will do our best to accommodate changes before the order is shipped.
Cancellations: If you wish to cancel your order, please contact us immediately. Orders that have not been processed or shipped can be canceled without issue. Once an order has been shipped, it cannot be canceled, but you can initiate a return once the product arrives.
7. Returns and Refunds
For information regarding returns, exchanges, and refunds, please refer to our Return and Refund Policy.
8. Customer Support
If you have any questions or concerns regarding your order or our Sales Policy, our customer support team is here to help. You can contact us via:
Phone: 510-835-6224
Email: contact@cometsora.xyz
Address: 3183 Green Avenue, California, Oakland, United States
9. Limitations of Liability
COMETSORA is not liable for any indirect, incidental, or consequential damages arising from the use of our products or the purchase process. Our total liability is limited to the amount you paid for the product in question.
10. Policy Changes
COMETSORA reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on our website, with the updated effective date. We encourage you to review this policy regularly for any updates.
By placing an order with COMETSORA, you acknowledge and agree to the terms of this Sales Policy. Thank you for choosing COMETSORA for your pet food needs!